sym.bot

Privacy Policy

Effective Date: January 2026

SYM.BOT Ltd ("SYM.BOT", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we handle data across our applications and services.

1. Who We Are

SYM.BOT Ltd develops intelligent applications:

  • MeloMotion — AI video generation (web app)
  • MeloTune — emotion-aware music (iOS)
  • MeloMove — mood-aligned fitness (iOS)

2. MeloMotion — Data We Collect

When you use MeloMotion, we process:

  • Images you upload for video generation
  • Generated videos (stored temporarily)
  • Account identifier (anonymised Apple/Google ID)
  • Credit balance and transaction history

Data Retention

  • Uploaded images: deleted after processing
  • Generated videos: stored for 7 days, then auto-deleted
  • Account data: retained while account is active

What We Do Not Store

  • Your name or email (we only receive anonymised ID)
  • Payment details (handled by Stripe)

3. MeloTune & MeloMove — Zero Data Collection

  • We collect ZERO data from MeloTune and MeloMove
  • ALL emotional learning stays on YOUR device
  • NO usage data, analytics, or telemetry
  • Subscriptions handled entirely by Apple App Store
  • We cannot identify individual subscribers

4. How We Use Data

MeloMotion data is used ONLY to:

  • Generate videos from your uploaded images
  • Maintain your credit balance
  • Provide customer support if requested

We do NOT use your data for training AI models, marketing, or selling to third parties.

5. Data Sharing

We do NOT share your data, except:

  • Stripe: processes MeloMotion payments
  • Cloud infrastructure: processes video generation
  • If legally required by regulators or courts

6. Data Security

MeloMotion: Images and videos stored in encrypted cloud storage with automatic deletion after 7 days. Secure HTTPS transmission.

MeloTune & MeloMove: All data stored locally on your device. Never touches our servers.

7. Your Rights (GDPR)

You have the right to access your data, request deletion, download your generated videos (within 7 days), and delete your MeloMotion account.

Contact: info@sym.bot

8. Third-Party Services

  • Stripe: MeloMotion payments
  • Apple/Google Sign-In: authentication
  • Apple Music/Spotify: MeloTune integrations
  • Apple App Store: iOS subscriptions

9. Children

  • MeloMotion: requires age 13+
  • MeloTune: rated 4+ (zero data collection)
  • MeloMove: rated 9+ (zero data collection)

10. Changes

We may update this policy. Updates will be posted at sym.bot/privacy.

11. Contact

Privacy questions: info@sym.bot